Please Read Below Before Sending Us An Email (Our email id is at the bottom of this page)
Please review the information below before emailing us as they address many inquiries we receive including where to find colour analysis training information. Our general email policy is that we only read and respond to client, potential client and event/media appearance emails.
If you send us an email and do not hear back from us within 2 business days, it means we have assessed your email and determined the information below addresses your query. Please also note when you email us your email is received by a member of Carol Brailey’s support team and is responded to by a member of Carol Brailey’s support team only if this page does not address your query.
WE THANK YOU FOR YOUR INTEREST!
New In-Person Client or Potential New In-Person Client?
Please see details for our service offering and current status of this service in Toronto Ontario Canada at this link.
Looking For More Information on Carol’s Virtual Colour Analysis Services and Common Q&A’s on this service?
We offer a virtual colour analysis service through virtualcoloranalysis.com. Please visit this link for all of our virtual colour analysis service details along with booking information for each. Please review the details on our site for your package of interest before contacting us. If you have coloured your hair for a long time and do not know your natural hair colour, a colour analysis can still be done, our submission details address this scenario. If you do not have access to historical pictures of yourself, a colour analysis can still be done, our submission details address this scenario. Colour analysis results do not change over your lifetime even with a burn/tan and a hair colour change and colour analysis looks at your underlying quality of colouring so if you are colour analyzed with a tan or a burn, that is irrelevant to the analysis and will not impact your results. See this video and see this video for a full explanation. If you have redness/rosacea, it will not impact the colour analysis process and in fact one of the colour analysis checks is that redness/rosacea is visually minimized; see this video for more info.
Unsure What Virtual Colour Analysis Package or If a Virtual Colour Analysis Package May Be Right For You?
All of our package details are available at virtualcoloranalysis.com. The only difference between the packages are the experience you receive and the level of support you receive. The actual virtual colour analysis processes used for all of our packages are the same; the pricing for each package reflects the effort and time requirements to deliver the services/items in each package; including the effort of both Carol Brailey and Karen Brunger (between them they have been teaching colour analysis internationally and colour analyzing clients internationally for decades – both in-person and virtually). We also invite you to review this Facebook Post and this YouTube video where Carol discusses it is more important in her opinion WHO you go to for a colour analysis (as opposed to debating about virtual vs in-person colour analysis). This video includes Carol discussing all of the options to arrive at your colour analysis results. We also invite you to review several virtual colour analysis client demo videos, virtual colour analysis client before & afters and virtual colour analysis client feedback on our YouTube, our Facebook Page and Instagram.
Looking to Buy a Gift Certificate?
Information on our gift certificates and how to purchase one can be found at this link.
Looking for Handheld Product Support or Have Training Inquiries for the International Image Institute?
All links to physical colour analysis products on our site are products designed by, made by and distributed by the International Image Institute. Carol Brailey does not own or work for the International Image Institute, she merely uses their products and highly recommends them. She also highly recommends their accredited training programs for Image Consulting and Colour Analysis. If you have any product, shipping or training questions for the International Image Institute, please email firstname.lastname@example.org. You may also be interested in viewing this video where Carol talks about colour analysis references for the 16 season system and this video where she discusses in the latter part of the video that all colour references map to the 3 aspects of colour – undertone, value and intensity. All of our colour analysis services include colour reference recommendations that will be sent or given to you based on these 3 aspects of colour.
Looking for Download Product Support?
We recommend reading through the product details on our Products page at this link and the terms, conditions, technical updates and other info. If your query is not addressed through the information at these links (i.e. you are encountering a technical issue not addressed at the above links), please send us an email and we will respond within 2 business days.
Not a Client or Not a New Potential Client or Not Looking for Carol to participate in an Event/Media Appearance?
Please see our Blog and Videos pages for our complimentary colour analysis resources.
Here is our policy in regards to this category which has recently unfortunately had to be updated to a stricter policy due to several unwanted emails being received — we don’t like having to implement and enforce this policy at all 🙁 : We do not accept unsolicited emails which contain contents that have nothing to do with enrolling in our services or nothing to do with an event/media appearance which also includes us not accepting unsolicited pictures or information from non-clients seeking Carol’s colour analysis advice and/or unsolicited contact with Carol. Please do not send emails of this nature as your email will not be responded to, will be deleted and depending on the email contents, we may decide to enter your email/contact info into our company blocked senders/contacts list (which also may include social media). We unfortunately have no capacity and in many cases no tolerance for non-client emails that contain unwanted/unsolicited contents.
Email address to send queries not addressed above:
If you send us an email and do not hear back from us within 2 business days, it means we have assessed your email and determined the information above addresses your query. We recommend re-visiting this page if you do not hear from us within 2 business days.