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Please Read Below Before Sending Us An Email

We recommend checking our Common Email Responses before emailing us as they address many inquiries we receive including where to find colour analysis training information, where and how to find a colour analysis professional in your geographic area etc. Our general email policy is that we only read and respond to client, potential client and event/media appearance emails.

If you send us an email and do not hear back from us within 2 business days, it means we have assessed your email and determined either the information below and/or our Common Email Responses address your query. Please also note when you email us your email is received by a member of Carol Brailey’s support team and is responded to by a member of Carol Brailey’s support team only if this page and our Common Email response page does not address your query.

WE THANK YOU FOR YOUR INTEREST!

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Email: info@carolbrailey.com

New In-Person Client or Potential New In-Person Client?
Please see details for our service offerings in both Toronto and Richmond Hill, Ontario Canada at this link.

Looking For Carol’s Virtual Colour Analysis Advice on Your Best Hair, Makeup, Clothing and Accessory Colours?
We offer a virtual colour analysis service through virtualcoloranalysis.com. Please visit this link for all of our virtual colour analysis service details along with booking information for each. If you enroll in one of our virtual colour analysis services, you can expect an email from us within 2 business days confirming your booking along with confirming receipt of your pictures and information. Please review the details on our site for your package of interest before contacting us. e.g. what if I have coloured my hair since a young age and do not know my natural hair colour? This is answered in the package submission requirements details.

Unsure What Virtual Colour Analysis Package or If a Virtual Colour Analysis Package May Be Right For You?
All of our package details are available at virtualcoloranalysis.com. The only difference between the packages are the experience you receive and the level of support you receive. The actual virtual colour analysis processes used for all of our packages are the same; the pricing for each package reflects the effort and time requirements to deliver the services/items in each package; including the effort of both Carol Brailey and Karen Brunger (between them they have been teaching colour analysis internationally and colour analyzing clients internationally for decades – both in-person and virtually). We also invite you to review this YouTube video where Carol discusses it is more important in her opinion WHO you go to for a colour analysis (as opposed to the virtual vs. in-person debate). This video includes Carol discussing all of the options to arrive at your colour analysis results. We also invite you to review several client demo videos, before & afters and client testimonials on our YouTube and Instagram.

Looking to Buy a Gift Certificate?
Information on our gift certificates and how to purchase one can be found at this link.

Looking for Handheld Product Support or Have Training Inquiries for the International Image Institute?
All links to physical colour analysis products on our site are products designed by, made by and distributed by the International Image Institute. Carol Brailey does not own or work for the International Image Institute, she merely uses their products and highly recommends them. She also highly recommends their accredited training programs for Image Consulting and Colour Analysis. If you have any product, shipping or training questions for the International Image Institute, please email product@imageinstitute.com.

Looking for Download Product Support?
We recommend reading through the product details on our Products page at this link and the terms, conditions, technical updates and other info. If your query is not addressed through the information at these links (i.e. you are encountering a technical issue not addressed at the above links), please send us an email and we will respond within one business day.

Not a Client or Not a New Potential Client or Not Looking for Carol to participate in an Event/Media Appearance?

Please see our Blog and Videos pages for our complimentary colour analysis resources. We do not accept unsolicited pictures or information from non-clients. Please do not send emails of this nature as your email will not be read and will be deleted.