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Have questions about colour analysis?

Before you reach out for an inquiry, see our answers to some of the most commonly asked questions we’ve received.

Please submit the contact form on our website or email us directly at We typically respond within 2 business days. Note that Carol does not participate in events offering mini-colour analyses due to the potential for incorrect advice.

For further clarity on the virtual vs. in-person colour analysis debate, we invite you to review our social media channels and educational videos.

No, correct colour analysis results remain consistent throughout your lifetime, regardless of external factors such as tanning, health conditions, or hair colour changes.

No, colour analysis evaluates underlying colouring, so temporary conditions like tanning or burns do not affect the results.

No, the colour analysis process accounts for conditions like redness or rosacea.

Yes, our submission instructions accommodate various scenarios, including providing a detailed description of your natural hair colour or other relevant characteristics.

Our virtual colour analysis service is available on this page. For details and booking information, visit our virtual colour analysis services page. Please review the package details before contacting us.

No, a full colour analysis process is necessary to determine undertone, season, and flow of season. Therefore, we do not offer a package that skips any steps in the process.

All package details are available on our website. The differences lie in the level of support and experience offered, but the analysis process remains consistent across packages.

Please email to find out more about training with the International Image Institute.

Unfortunately, we typically only respond to client emails, potential client inquiries, and media/event requests. Other emails are typically not read.

Our colour analysis services are only for people age 17 and over. For more details on the payment and submission requirements for below age 18, please see the Terms and Conditions in the footer on our site.

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Need more support?

If you need additional assistance or have more questions, feel free to leave us a message using this form. We will get back to you within 3 business days. 

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Please join our email list to be notified when our services become available. All services when released, will be secured on a first-come, first-served basis.

By registering for this email list, you will not be receiving marketing emails from us and we would never share your email. We don’t do marketing emails. The only potential email(s) you may receive are email notification(s) as described above. You will not receive an email after subscribing to this list.